You’re familiar with VoIP. It has been around for a long time. Unfortunately, it remains generally misunderstood. Many company executives are either perplexed, afraid, or uninformed about the potential of hosted VoIP. Let’s take a few moments to address three prevalent fallacies that may be deterring you from switching to VoIP. Will VoIP Work if the Internet is Down?
Myth No. 1: If my internet goes down, so does my hosted VoIP phone system
Several hosted VoIP companies employ numerous data centers to ensure that your VoIP phone system is never unavailable. Instead, if the internet goes down, your service is divided across several servers at various data centers. This arrangement provides complete redundancy. Finding a supplier that employs numerous data centers for redundancy is critical.
Additionally, if your company’s facility becomes unavailable for whatever reason, your hosted VoIP service will simply divert all of your calls to cell phones or other locations, so clients will never know there is an issue. Depending on the sort of call, the provider should be able to route it to a different phone. All of these changes may complete in minutes rather than hours or days.
Pro tip: Make sure your supplier has a service level agreement (SLA) in place for this sort of changeover so that your company may have the confidence that it is resistant to practically any form of disaster that may occur.
Myth No. 2: VoIP audio quality is poor
Even when you don’t have enough internet speed, VoIP has far better sound quality than analog lines. When VoIP is combined with adequate bandwidth and high-quality equipment, the sound quality is far superior to that of traditional phone lines.
Pro tip: Look for a supplier that appreciates the value of stacking great internet with VoIP and demands a particular amount of bandwidth before selling your phone services.
Myth #3: My company is too tiny for hosted VoIP
VoIP may assist all companies. The ideal supplier will be able to give you with instances of clients just like you who are prospering as a result of VoIP’s rich options and capabilities.
Did you know that VoIP phones are not restricted to a particular amount of incoming calls? If a small business acquires two lines on a typical phone system, only two persons may call in at the same time. This scenario never occurs with VoIP since companies do not have “lines.” Instead, hosted VoIP customers can receive an infinite number of calls at the same time, which route to holding queues, separate voicemails, or divert to an answering service or another office.
4 VoIP Provider Selection Criteria
Hosted VoIP technology is a formidable tool, but only in the hands of the proper supplier. If you choose the wrong supplier, you may miss out on the technology’s high productivity and dependability.
